Participating STAR members are required to provide MI that will form the basis of their accreditation. This will enable STAR to gather information that will help customer transfer journey time expectations to be set.
STAR’s current focus is collecting Initial MI that will provide a view of a firms current performance. This reporting will focus on those transfers that have been initiated “electronically”. “Electronically” is defined as initiated using an electronic messaging set (not, for example by email) at a portfolio level or asset manager transfer instruction.
Further Full MI requirements have been documented that allows the reporting of all in scope transfers, at a level that best reflects an individual organisation’s performance within the Transfer Journey. The STAR Steering Group has agreed a checkpoint in Q3 2022 to consider the Full MI.
These requirements are set out in the following MI documents.
Core MI requirements
Full MI requirements
MI Accreditation Approach
The STAR Accreditation Steering Group (ASG) developed an approach to accreditation, which has formed the basis of awarding bronze, silver and gold awards for STAR MI submissions in the following SLA product categories:
- Core MI for Personal Pensions, SIPP & SSAS;
- Core MI for ISA/GIA;
- Core MI for Occupational Pensions;
- Full MI for Asset Manager.
This paper outlines the accreditation approach for the wider STAR membership. It should be noted that final awards will be agreed by the ASG.
2024 MI key dates
|Activity||2024 Accreditation||2024 Catch Up Accreditaton|
|Submission window closes for MI and supplementary data||07/02/2024||07/08/2024|
|Accreditation Steering Group meeting||21/02/2024||21/08/2024|
|Initial award issued to member and appeal window opens||28/02/2024||28/08/2024|
|Member appeal window closes||13/03/2024||11/09/2024|
|Accreditation Steering Group meeting||27/03/2024||25/09/2024|
|Final award issued to member||03/04/2024||02/10/2024|
|Final award published on STAR website and publicised||10/04/2024||09/10/2024|
We have produced Supplementary Information Guidelines to aid participants when providing additional context to support the MI presented to the STAR Accreditation Steering Group (ASG).
Change Request Form
Requests for changes to the MI requirements can be submitted using the form below.
Participating STAR members are expected to meet these minimum good practice communication principles, which form part of the supplementary accreditation information.
Glossary of terms
We have produced a glossary of key terms and their definitions to support MI requirements.